Privacy Policy

This Privacy Policy explains how Norrva Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://norrva.com (the “Site”). We are committed to protecting your privacy and complying with applicable data protection laws including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Company information

Norrva Ltd
Company number: 15933867
Registered address: 71 – 75 Shelton St, London WC2H 9JQ, United Kingdom
Email: support@norrva.com

2. Information we collect

We collect different types of information in order to provide and improve our services.

a. Information you provide directly

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment related information (processed securely by third party payment providers, we do not store full card numbers)
  • Order details and purchase history
  • Information submitted in contact forms, warranty or claim forms and customer support messages

b. Information collected automatically

When you visit the Site, certain information is collected automatically by cookies and similar technologies:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time and date of visits, time spent on pages
  • Referring site or advertising campaign
  • Actions taken on the Site, for example adding products to the cart or starting checkout

c. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic and support marketing. You can control cookies through your browser settings and, where required by law, through our cookie banner when you first visit the Site.

3. How we use your information

We use personal information for the following purposes:

  • To process and fulfil your orders and provide customer support
  • To take and manage payments, and prevent fraud
  • To arrange shipping and delivery with our logistics partners
  • To manage warranties, returns and claims
  • To operate, maintain and improve the Site and our services
  • To personalise your experience on the Site
  • To send marketing messages when you have given consent, or where permitted by law
  • To measure and improve the performance of advertising campaigns
  • To comply with legal obligations such as accounting and tax rules

4. Legal bases for processing (GDPR)

We process personal data on the following legal bases:

  • Contract – to process your orders and provide services you request
  • Consent – for email marketing and for non essential cookies and tracking
  • Legitimate interests – for security, fraud prevention, analytics and improving our services
  • Legal obligation – for record keeping and compliance with applicable laws

5. How we share your information

We do not sell your personal data. We only share it with trusted service providers when this is necessary to run our business and fulfil our contract with you. These include:

  • Payment processors such as card processors, PayPal or Klarna
  • Shipping companies and fulfilment partners
  • Website hosting, cloud services and technical support providers
  • Analytics and marketing platforms such as Google Analytics, Google Ads, Meta, TikTok
  • Email service providers and customer service tools
  • Professional advisers and legal authorities where required by law

These third parties are permitted to use your information only as necessary to provide services to us and must protect it in line with applicable law and contractual obligations.

6. International data transfers

As a UK based company serving customers around the world, your information may be transferred and stored outside the United Kingdom or the European Economic Area, for example when we use cloud services or partners located in other countries.

Where such transfers occur, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses approved by the European Commission or UK authorities, in order to protect your personal data.

7. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy, including to meet legal, accounting or reporting requirements. For example:

  • Order records are typically retained for at least six years for tax and accounting reasons
  • Marketing information is kept until you unsubscribe or ask us to delete it
  • Cookies are stored according to their individual lifetimes unless you clear them earlier

8. Your rights

If you are located in the UK or the EU, you have the following rights regarding your personal data, subject to certain limits in the law:

  • Right to access your personal data and receive a copy
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to restrict or object to certain processing
  • Right to data portability
  • Right to withdraw consent at any time where processing is based on consent
  • Right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority

To exercise any of these rights, please contact us at support@norrva.com. We may need to verify your identity before responding to your request.

9. Security

We take security seriously and use a range of technical and organisational measures to protect your personal data, including secure sockets layer (SSL) encryption on our Site, access controls and the use of reputable third party providers for payment processing and hosting.

However, no system is completely secure and we cannot guarantee absolute security of data transmitted over the internet.

10. Children’s privacy

Our Site is intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe that a child has provided us with personal data, please contact us so that we can delete it.

11. Marketing communications

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send you emails about new products, special offers and other updates. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@norrva.com.

12. Links to other sites

Our Site may contain links to websites that are not operated by us. If you click a third party link, you will be directed to that site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We recommend that you review this page periodically to stay informed about how we handle your personal data.

14. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Norrva Ltd
71 – 75 Shelton St, London WC2H 9JQ, United Kingdom
Email: support@norrva.com

Last updated:2025-11-24