How Can We Help?

We accept all major credit and debit cards, as well as other popular payment options. For a full list of accepted methods and billing details, please visit our Payment Terms page.

We process orders quickly. If your order hasn't shipped yet, you can try to modify or cancel it through your account page. Once shipped, it can no longer be cancelled — but you can return it free of charge once delivered.

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your full credit card information. For more details on how we handle your data, please see our Privacy Policy.

We ship to selected countries worldwide. For a complete list of shipping destinations, estimated delivery times, and rates, please visit our Shipping page.

Delivery times vary by destination and shipping method. Once dispatched, you'll receive a tracking number via email. For detailed timelines, check our Shipping page.

No. All customs fees and import duties are covered by Norrva. The price you see at checkout is the final price — no additional charges upon delivery.

Once your order has shipped, you'll receive a confirmation email with a tracking number and link. You can also visit our Track Your Order page at any time. If you haven't received tracking details, please check your spam folder or contact us.

We offer free returns within 30 days of delivery. We cover return shipping and refund the full amount — including the original shipping fee. No fees, no deductions.

For hygiene reasons, piercing jewelry (such as stud earrings and body jewelry) cannot be returned or exchanged — unless the item has a manufacturing defect. All other items are eligible for a full return within 30 days.

We do. All eligible returns are completely free — Norrva covers 100% of the return shipping cost.

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to your original payment method. Your bank may take an additional few days to reflect the credit.

All Norrva jewelry is crafted from premium stainless steel — a durable, hypoallergenic material that resists rust and corrosion. Select styles feature a lustrous 18K gold plating for a warm, luxurious finish.

Yes. Stainless steel is naturally hypoallergenic and nickel-free, making it suitable for most skin types — including sensitive skin. It's a popular choice for people who experience reactions to other metals.

Our 18K gold plating is designed to be long-lasting under normal wear. To maximise its lifespan, we recommend removing jewelry before swimming, showering, exercising, or applying lotions and perfumes. Store pieces separately in a dry place when not being worn.

While stainless steel itself is water-resistant, we recommend removing gold-plated pieces before swimming, bathing, or prolonged water exposure. This helps preserve the plating and keeps your jewelry looking its best for longer.

Our warranty covers manufacturing defects — including significant fading, plating issues, structural problems, and faulty clasp mechanisms — under normal wear conditions. It does not cover damage from misuse, accidents, or unauthorised modifications.

Visit our Returns & Warranty page and click "Start Request". Have your order number and photos of the issue ready — our team will review your claim and get back to you within 1–2 business days.