Payment Terms

These Payment Terms explain how payments are processed when you make a purchase from Norrva Ltd (“we”, “us”, “our”) on https://norrva.com (“the Site”). By placing an order, you agree to these Payment Terms.

1. Company Information

Norrva Ltd
Company number: 15933867
Registered address: 71–75 Shelton St, London WC2H 9JQ, United Kingdom
Email: support@norrva.com

2. Accepted Payment Methods

We currently support the following payment methods:

  • Credit / Debit Cards (processed securely via Stripe)
  • Apple Pay (via Stripe)
  • Google Pay (via Stripe)
  • Klarna (via Stripe)
  • iDEAL (via Stripe)
  • PayPal

Some payment methods may only appear based on your country, currency, or device compatibility. Additional payment methods may be introduced at any time.

3. Currency & Pricing

We support multiple currencies including EUR, USD, GBP, and SEK. Prices displayed on the Site include VAT where applicable.

The currency shown is based on your location or your manual selection. Payment will be processed in the currency displayed at checkout.

4. When You Are Charged

For all orders placed on the Site, payment is processed immediately at checkout. You will receive an order confirmation email once your payment has been successfully completed.

Klarna payments follow Klarna’s own terms and may involve different charge timings, depending on the installment plan you choose.

5. Payment Security

All payments are encrypted and processed by PCI-DSS compliant providers (Stripe and PayPal). We do not store or have access to your complete credit card information.

The Site uses SSL encryption to protect all data transmitted during checkout.

6. Order Verification & Fraud Prevention

To protect both customers and our business, orders may undergo automated and manual fraud screening. If additional verification is needed (such as confirmation of identity or payment details), we may contact you.

We reserve the right to cancel any order that fails verification or appears to be suspicious or fraudulent. If this occurs, you will be fully refunded.

7. Refunds & Payment Reversals

Refunds are always issued to the original payment method used at checkout. Once a refund is processed, the timing depends on your payment provider:

  • Credit / Debit Cards: typically 5–10 business days
  • PayPal: usually immediate to 3 business days
  • Klarna: installment schedules will be updated automatically

Shipping Fees

For non-quality-related returns, we refund the product price only. Original shipping fees are non-refundable.

For quality-related issues (defects, damage, incorrect item), we will refund the full order amount including original shipping fees.

For complete details on eligibility and processes, please refer to our Returns Policy.

8. Chargebacks

If you believe a payment was made in error, please contact us at support@norrva.com before initiating a chargeback. We can resolve most issues quickly and directly.

9. Changes to These Payment Terms

We may update these Payment Terms from time to time. Any updates will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about payments, please contact us:

Norrva Ltd
Email: support@norrva.com

Last updated: 2025-11-20