Returns & Warranty
Not the right fit? No worries. We offer free returns within 30 days and a 365-day warranty on every piece, because your confidence in us matters.
Need to Make a Return or Warranty Claim?
We'll make it right. Please have your order number ready.
Start RequestReturns & Warranty FAQ
What is your return policy?
We offer free returns within 30 days of delivery. If you're not completely happy with your purchase, simply send it back at no cost. We cover the return shipping and will refund both the product price and the original shipping fee in full.
Are there any items that cannot be returned?
For hygiene reasons, piercing jewelry such as stud earrings and body jewelry cannot be returned or exchanged unless the item has a manufacturing defect. All other items are eligible for a full return within 30 days.
Who pays for return shipping?
We do. All eligible returns are completely free. Norrva covers 100% of the return shipping cost, and your original shipping fee will also be refunded in full.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days to your original payment method. Your bank may take an additional few days to reflect the credit on your statement.
How does the 365-day warranty work?
Every Norrva piece is backed by a 365-day warranty from the date of purchase. If your jewelry experiences significant fading, plating defects, or structural issues under normal wear, we will replace it free of charge.
The warranty does not cover damage from misuse, accidents, or unauthorized modifications. Minor surface scratches from normal wear are not considered defects.
How do I start a return or warranty claim?
Use the Start Request button above and fill in your order number and details. Our team will review your request and get back to you with the next steps, typically within 1-2 business days.